Refund and Returns Policy

If you have any issues with your purchase from Moonstone Trading Co we will happily offer an exchange, refund or store credit providing the following conditions are met:
  • Items must be returned with the original receipt and must be received by us within 30 days of you receiving your order
  • Items must not be worn and all swing tag labels & tickets must still be attached
  • Items that are packaged must be returned in their original packaging and undamaged. Additional charges may apply if the original packaging is damaged.
  • Garments must not have been worn for any other reason than to fit try them on and must not have any marks on them.

You can make a return by contacting Moonstone at . Once the returns process has been completed and all parties are in agreement with the return we will supply you with a return label and take a $10 flat rate return shipping fee. Please print the post label and attached to your parcel and take to your local Australia Post.

Once we receive your return items we will asses them and once approved your return request will be finalised.
If your item arrives faulty, damaged or is the wrong item please contact or phone 07 4741 3692 to arrange a replacement.

Returns for Faulty/Incorrect Items

If your item arrives faulty, damaged or is the wrong item please contact or phone 07 4741 3692 to arrange a replacement.